Account & data deletion

Delete your Aqua Mage account

You can ask us to delete your account and the data associated with it at any time. Email us, we confirm it is you, and it is done within 30 days. The steps are below, along with exactly what is deleted, what has to be kept, and for how long.

Email a deletion request

App
Aqua Mage
Package
com.aquamage.app
Developer
Aqua Mage LLC
01 How to request deletion

Three steps, start to finish

There is no form to hunt for and no phone tree. One email starts it.

  1. Email your request

    Send an email to support@aquamage.com from the address you use to sign in to Aqua Mage, with the subject "Account deletion request". Include your full name, your sign-in email, your facility's name, and whether you are a staff member or the account owner.

  2. We verify it is you

    We reply within two business days to confirm the request came from the account holder. A request to delete an entire facility account is confirmed with the account owner on record, not with the sender alone.

  3. We delete and confirm

    Deletion is completed within 30 days of verification, and we email you when it is done. You can cancel the request any time before that by replying to the same thread.

Send to support@aquamage.com

Subject: Account deletion request — sent from the address you sign in with. If your device does not open a mail app when you tap the button, copy the address above into your own email instead.

Start the request
02 What happens to your data

It depends which kind of account you hold

Aqua Mage is used by facilities, not only by individuals. A lifeguard's account and a facility's account are different things, so deleting them does different things.

Track A

You are a staff member

Lifeguards, instructors and managers who were invited to a facility's Aqua Mage account.

Deleted permanently

  • Your sign-in credentials and identity record held with our authentication provider
  • Your name, email address, phone number, mailing address and profile photo
  • Your notification and contact preferences, and any devices registered for alerts
  • Your availability, time-off requests and shift-swap messages
  • Location coordinates captured when you confirmed arrival for a shift

Kept

  • Chemical readings, maintenance logs, shift and time-clock records, and incident reports you filed — these form your employer's legal operating record, not solely personal data
  • Your certification records, and the certificate files that evidence them, which your employer must be able to produce during an inspection

Most records that must be kept are anonymized: your name is replaced with a non-identifying reference, so the facility's log stays complete without naming you. Certifications are the exception. A certification record exists to prove that a named person held a credential, so anonymizing it would destroy the very thing it evidences — those records, and the certificate files behind them, are retained still naming you. New York requires pool operators to retain complete daily operation records for 12 months (10 NYCRR Subpart 6-1.21) and comparable rules apply in other states, so we cannot destroy those entries on an individual request. If you want your certification records removed, ask your employer: the facility decides what its compliance file has to hold, and we keep it on their behalf.

Track B

You are the account owner

The person who signed your facility or organization up for Aqua Mage and holds the subscription.

Deleted permanently

  • The entire account and every user in it, including all staff profiles and pending invitations
  • All facilities, pools, sub-locations and lockers
  • All chemical readings, maintenance records, schedules, shifts, punches and incident reports
  • All certifications, courses, class rosters and issued certificates, including uploaded files and PDFs
  • All settings, templates, audit history and notification configuration

Kept

  • Invoices and payment records, which we are required to retain for tax and accounting purposes
  • A minimal record that a deletion request was made and completed, kept as evidence that we honored it

Deleting the account also cancels the subscription. Export anything you still need first — once the deletion runs there is no copy for us to restore, for you or for your staff. If your facility is subject to record-retention rules, take your own export of the operating log before requesting deletion.

03 Data types and retention

Every category, line by line

Deleted means removed from our systems. Anonymized means the record survives but no longer identifies you. Kept means retained in full, for the reason given.

Data Staff request Owner request Retention
Account and sign-in credentials Deleted Deleted Removed from our authentication provider within 30 days
Name, email, phone, address, profile photo Deleted Deleted Within 30 days
Notification preferences and registered devices Deleted Deleted Within 30 days
Location captured when confirming arrival for a shift Deleted Deleted Within 30 days
Certification records held for inspection Kept Deleted Retained by the facility, still naming you, while it must evidence certified supervision and for as long afterwards as its inspection and liability rules require
Shifts, time-clock punches and schedule history Anonymized Deleted Retained by the facility as an employment and staffing record
Chemical readings and maintenance logs Anonymized Deleted Retained by the facility for at least 12 months where state pool rules require it
Incident and accident reports Anonymized Deleted Retained by the facility for as long as the reporting and liability rules that apply to it require
Certification documents and issued certificates Kept Deleted Held for the same period as the certification record it evidences; a scanned certificate cannot be anonymized without destroying what it proves
Other uploaded files and documents Deleted Deleted Removed from file storage within 30 days
Billing and payment records Kept Kept Retained for as long as tax and accounting law requires; held by our payment processor and never including full card numbers
Support email correspondence Kept Kept Retained for up to 24 months, then deleted
Security and audit logs Kept Kept Retained in de-identified form for fraud prevention and security investigation
Encrypted backups Deleted Deleted Deleted data ages out with the backup that contains it, on a rolling cycle; backups are never restored to re-create a deleted account

Timing

We complete deletion within 30 days of verifying your request, and email you when it is finished. Between the request and that confirmation your account still works, so you can export anything you want to keep. Data already deleted may persist briefly in encrypted backups until those backups age out on their normal cycle; we never restore a backup in order to bring a deleted account back.

If you only want to leave a facility

You do not need to delete your account to stop working somewhere. Ask that facility's manager to remove you from their Aqua Mage account — your access ends immediately and your login stays yours for your next employer. Deleting the account is the heavier option, and it is permanent.

Questions before you decide

Write to support@aquamage.com and ask — a question is not a deletion request, and we will not treat it as one. For how we handle data generally, see our Privacy Policy.

This service is operated by Aqua Mage LLC. This page covers deletion for the Aqua Mage Android app (com.aquamage.app) and the Aqua Mage web application.