Incident and rescue records that are complete before anyone asks
An incident is filed at the pool where it happened, with what was done about it and who owes the next step. A rescue is its own record. And when a reading or a check fails, the incident can start from it with the evidence already attached.
Replaces the incident forms in the office drawer
Incident reporting
A scraped knee and a rescue are not the same paperwork, so they are not the same record. Both are filed at the pool where they happened, and both carry who is responsible for what happens next.
- Incidents
- Safety, maintenance, equipment, chemical or other, with severity, status, reporter, assignee, witnesses, actions taken and a follow-up date.
- Rescues
- A separate record: the guard, the pool and the area within it, the save performed, whether EMS was called, and whether a manager still owes a follow-up.
- Separation
- Distinct permission sets. Logging a cracked tile does not grant anyone access to rescue reports.
From setup to the day itself
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File it where it happened
Pick the pool and, if you use them, the area within it. Categorise it — safety, maintenance, equipment, chemical or other — and set a severity from low to critical.
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Record what happened
Who reported it, the witnesses, the actions taken, and up to ten photos.
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Give it an owner
Assign it, set a follow-up date, and move it from open through in progress to resolved.
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Log rescues separately
A rescue records the guard, the pool and area, the save performed, whether EMS was called, and whether a manager still owes a follow-up.
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Escalate from a failed check
An out-of-range chemical reading or a failed maintenance check becomes an incident in one step, with the reading or check linked as evidence and the category set for you.
What it catches without being asked
A failed check that should have been an incident
The offer to open an incident appears right where the bad reading or failed check is recorded, while the person who found it is still standing there.
Evidence that drifts from its report
Readings and checks are linked to the incident itself, and must come from the incident's own pool or be a site-wide check at that site — a reading from another pool cannot be attached by mistake.
Rescue reports in the wrong hands
Rescues have their own permissions. Someone who logs a cracked tile does not, by that alone, see who was pulled from the water.
What New York asks for
Injury and illness incident reporting
A full report of any injury or illness incident occurring at a swimming pool shall be reported by the pool owner/operator to the permit-issuing official within 24 hours of its occurrence, and a notation recorded in a log book.
10 NYCRR §6-1.7
In Aqua Mage: Aqua Mage keeps the incident record you report from. The report to your permit-issuing official is still yours to make.
Plain-language summary of published regulations, not legal advice. Requirements vary by facility class and are enforced by your county health department — confirm current obligations with your permit-issuing official. What New York actually requires →
Related features
Who runs it this way
01 Does Aqua Mage send the report to the health department?
02 What is the difference between an incident and a rescue?
03 Can we attach photos?
04 Who can see rescue records?
05 Can an incident start from a bad chemical reading?
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